• Really really insightful

  • Making sense of human behaviour

  • Making sense: document testing

  • Making sense: business decision making

  • Making sense: Evaluating document usability

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We are the research agency you are looking for. Contact suebell@sbresearch.com.au

  • RESEARCHERS

    Are you looking for highly-skilled researchers working to high ethical standards? We can help you with business-to-business, government-to-business, government-to-consumer and business-to-consumer qualitative and quantitative research.
  • SENSEMAKERS

    Do you want to make sense of human behaviour, and understand how people choose and how they make decisions? We are original thinkers who have developed a framework that adds to the insights that Behavioural Economics can offer.  
  • CONSULTANTS

    Are you looking for someone to advise you about how to design and conduct research, drawing on contemporary social science?  We offer a critique service, and a design only service, or we can analyse and report your data.


How your organisation communicates to customers and staff

Syllabell is desk-based analysis of anything your organisation has written, based on discourse analysis. Syllabell diagnoses how your organisation communicates through language - its 'linguistic palette'. It is also a quick way to define your competitive context through analysis of the language used on competitors' websites or social media.  This technique is for clients who want to understand what people mean as well as what they say. We are linguistics trained, so we understand how to read the words that people write or speak and understand what they mean beyond what they say. We have studied discourse analysis in depth. 

We have an ebook on discourse analysis and several blogs:

http://www.sbresearch.com.au/index.php/bellbird/76-how-people-talk-in-online-qual-it-is-all-about-the-moves

http://www.sbresearch.com.au/index.php/bellbird/120-a-discourse-analysis-of-hope-you-are-well

Case Study - discourse analysis of websites

Our client is planning to relaunch a significant part of their business. This client is a not-for-profit organisation with a small research budget. We are conducting an online survey to gauge customer motivations for them but there is insufficient budget to conduct any exploratory qualitative. Therefore, we conducted a discourse analysis of all the websites of a range of similar organisations worldwide. This analysis clearly revealed two very different ways to communicate the benefits of the new offering. We then tested these two ways to communicate in the survey.

 

Visit our Resources page for free books and webinars on these topics.

Tags: Semiotics, Discourse Analysis, Ethnography, Hybrid methods, Language

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