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Sue just presented a paper at the Festival of NewMR 2011 on how to use discourse analysis.

The main message: it helps improve the quality of our research and helps us understand social interaction so much better: when professionals and clients interact; when customers use customer service; and when customers use machines.

Email Sue on This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more.

Interview with Susan Bell, on becoming a Fellow:

http://www.amsrs.com.au/index.cfm?a=detail&id=8732&eid=412

From Research News, September 2011

On September 8th 2011, the AMSRS President announced at the 2011 AMSRS Conference that Sue Bell had been elected a Fellow.

Fellowship is the highest honour available from AMSRS. Fellowship is awarded by the existing Fellows to AMSRS members who have demonstrated leadership, thought leadership and professionalism in their work and who have made a substantial contribution to the industry.

ASIC has released our report: Compensation for retail investors: the social impact of monetary loss, which we conducted for ASIC's Consumer Advisory Panel.

Share owners are becoming increasingly self-reliant:

http://www.asxgroup.com.au/media/PDFs/110503mr_2010_australian_share_ownership_study.pdf

(We were part of the team for this study).

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