Susan Bell Research

I attended the 2-day PLAIN Plain Language conference in Sydney last week. It was excellent.  While many people think of plain language as simple, jargon-free language, it is so much more than that.  Plain language incorporates insights from a broad range of fields including information design.

The best definitions for plain language place the reader, or document user, at the centre.  A document is in plain language if the user can use it in the way intended by the document writer or designer.

Therefore, plain language research is first and foremost research about the document user.

Susan Bell Research specialises in communications research - for any kind of internal or external communications, such as documentation or packaging.  This research could be:

• Exploratory qualitative research on how people use communication material
• Small scale field testing, user testing, and readability testing
• Before and after measurement
• Ongoing tracking studies to measure the impact of communication improvements
• Semiotic research

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