Quality Policy

Quality Policy

We are ISO 20252 accredited

Susan Bell Research is committed to designing, conducting and reporting research to the highest possible standard. This means that we:

· We act in our clients’ best interests

· Are consistent, objective and thorough. Our commitment to qualitative analysis is indicative of our commitment to quality research.

We ensure compliance to established professional standards, specifications, agreed contractual obligations, by

· Meeting all our contractual and regulatory requirements

· Providing the resources needed

· Monitoring the performance of all our subcontracted agencies.

Susan Bell Research is committed to the requirements of ISO 20252, and to continuous improvement.

We communicate clearly – and often - with clients, and write in plain English.

We take part in seminars and courses on a broad range of relevant topics and read the literature extensively.