We have a Quality Manual, which meets ISO 20252 Standards. I expect the first audit to be in 2010.
Here is our Quality Policy:
Susan Bell Research is committed to designing, conducting and reporting research to the highest possible standard. This means that we:Are client-centred
· We act in our clients’ best interests
· Are consistent, objective and thorough. Our commitment to qualitative analysis is indicative of our commitment to quality research.
Value compliance
We ensure compliance to established professional standards, specifications, agreed contractual obligations, by
· Meeting all our contractual and regulatory requirements
· Providing the resources needed
· Monitoring the performance of all our subcontracted agencies.
Susan Bell Research is committed to the requirements of ISO 20252, and to continuous improvement.
Communicate effectively
We communicate clearly – and often - with clients, and write in plain English.
Engage in professional development
We take part in seminars and courses on a broad range of relevant topics and read the literature extensively.
