• Insights into customer experiences through the stories customers tell

  • Specialists in conversation-based qualitative research

  • Sensemaking: a naturalistic way to understand decision-making

  • Bringing linguistic expertise to consumer testing

  • 1
  • 2
  • 3
  • 4

Boutique research.agency. Original thinkers. Social science background


    Highly-skilled qualitative and quantitative researchers working to high ethical standards. We design, conduct and and analyse business-to-business, government-to-business, government-to-citizen and business-to-consumer research.

    We are original thinkers whose insight comes from our training in psychology, linguistics, sociology, anthropology, and semiotics. We design our research based on our knowledge of what people do, how they talk, and how they think and feel. 

    Our sensemaking insight: we can understand the needs, drives, perceptions and attitudes of consumers, customers, stakeholders, citizens, and business decision-makers if we recognise that they are trying to make sense of their experiences.

    We are 'consumer testing' experts.  We use our unique blend of linguistics knowledge, research expertise and skills in plain writing and information design to help organisations test how clearly they communicate in writing.