• "REALLY REALLY INSIGHTFUL"

  • "I HAVE LEARNED MUCH FROM YOUR ANALYSIS AND INSIGHTS"

  • "WE LOVE WORKING WITH YOU BECAUSE YOU THINK!"

  • "NOW WE KNOW WHAT TO DO"

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  • WHAT WE DO

    Customer and stakeholder research based on sense-making to improve product and service experiences and make communications clearer.
  • HOW WE DO IT

    HOW WE DO IT

    We ask questions directly and make extensive use of tasks and projective techniques for insight into implicit needs and motivations.
  • WHO FOR

    WHO FOR

    We conduct research for manufacturers, service providers, government departments and not-for-profits.